Missing Parts & Damage
My griddle is missing parts.
If you received your griddle and it appears to be missing parts, our Customer Support team can assist in getting the parts replaced. We will need to know which specific parts are missing and your model number to get replacement parts on order. If you ...
My griddle was damaged in shipping.
If your griddle was somehow damaged during shipment, there's a chance that we can offer some sort of replacement or compensation. If you haven’t already, please make sure to register your griddle to activate your warranty. Once your product is ...
My griddle hood is dented
If your griddle hood is dented or damaged, there's a chance that we can offer some sort of replacement or compensation. If you haven’t already, please make sure to register your griddle to activate your warranty, as we can’t send anything out until ...
My griddle base is damaged
If you're seeing some griddle base damage, there's a chance that we can offer some sort of replacement or compensation. If you haven’t already, please make sure to register your griddle to activate your warranty, as we can’t send anything out until ...
My griddle has some cosmetic damage
If you're seeing some cosmetic damage on your griddle, there's a chance that we can offer some sort of replacement or compensation. If you haven’t already, please make sure to register your griddle to activate your warranty, as we can’t send anything ...