My griddle base is damaged
If you're seeing some griddle base damage, there's a chance that we can offer some sort of replacement or compensation. If you haven’t already, please make sure to
register your griddle to activate your warranty, as we can’t send anything out until that is completed.
Once your product is registered, reach out to our Customer Support via chat here or submit a ticket request. Please make sure to include pictures of the damage so we can see the best way to assist you.
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My griddle top is peeling
Sometimes the seasoning on your griddle top can peel a little. This is usually caused by the seasoning drying up and peeling off, or by using too much water when cleaning your griddle. To be able to fix this, you simply need to scrape off the old ...
My griddle has some cosmetic damage
If you're seeing some cosmetic damage on your griddle, there's a chance that we can offer some sort of replacement or compensation. If you haven’t already, please make sure to register your griddle to activate your warranty, as we can’t send anything ...
My griddle was damaged in shipping.
If your griddle was somehow damaged during shipment, there's a chance that we can offer some sort of replacement or compensation. If you haven’t already, please make sure to register your griddle to activate your warranty. Once your product is ...
My griddle hood is dented
If your griddle hood is dented or damaged, there's a chance that we can offer some sort of replacement or compensation. If you haven’t already, please make sure to register your griddle to activate your warranty, as we can’t send anything out until ...
How can I prevent rust on my griddle top?
Rust can form on your griddle top if the steel is able to interact with oxygen and water. This is also known as oxidation. The best way to prevent rust is to have a good seasoning layer on your griddle top. When you season your griddle, you bake ...