My griddle is missing parts.
If you received your griddle and it appears to be missing parts, our Customer Support team can assist in getting the parts replaced. We will need to know which specific parts are missing and your model number to get replacement parts on order. If you need help determining which parts you are missing, please see the parts list page in your manual
If you haven’t already, please also make sure to register your griddle
to activate your warranty. This will give our support team the information they need to place a warranty order.
Once your product is registered, reach out to our Customer Support team here or call us at (435) 252-3030 Ext. 1 between 7 AM and 5 PM MST.
I'd like to purchase a replacement part
Thank you for your interest in making a purchase! Not all of our replacement parts are available for purchase directly off our website. Because Blackstone Products offers a large variety of griddles, each with different replacement parts, we don't ...
What is the warranty for Blackstone Griddles?
Blackstone Products Warranty Blackstone Products (cooking stations and accessories) are backed by a one-year manufacturer's warranty. To activate this warranty for cooking stations, you'll need to register your griddle. We pride ourselves in ...
Can I convert my griddle to Natural Gas?
We do offer a natural gas conversion kit for most of our 28”, 36”, and tailgater units. This excludes the units listed in the chart below, propane-powered air fryers*, and the Omnivore griddle series. Culinary and Culinary Pro series griddles** are ...
My griddle won't light
If your griddle won't light there are some steps, based on the type of ignition system, to troubleshoot this. Griddles with battery-powered igniter boxes Sometimes igniter parts can shift during shipping. In most cases, functioning parts will stop ...
My pizza oven is missing the rotating tray/peel
If you believe you are missing parts of your oven, please go back and check the packaging materials to ensure they were not accidentally discarded. Our packaging design can make it a little easy to miss both the rotating tray and the pizza peel. They ...