My griddle was damaged in shipping.
If your griddle was somehow damaged during shipment, there's a chance that we can offer some sort of replacement or compensation. If you haven’t already, please make sure to
register your griddle to activate your warranty.
Once your product is registered, reach out to our Customer Support via chat here or submit a ticket request. Please make sure to include pictures of the damage so we can see the best way to assist you.
Related Articles
My griddle hood is dented
If your griddle hood is dented or damaged, there's a chance that we can offer some sort of replacement or compensation. If you haven’t already, please make sure to register your griddle to activate your warranty, as we can’t send anything out until ...
My griddle has some cosmetic damage
If you're seeing some cosmetic damage on your griddle, there's a chance that we can offer some sort of replacement or compensation. If you haven’t already, please make sure to register your griddle to activate your warranty, as we can’t send anything ...
My griddle base is damaged
If you're seeing some griddle base damage, there's a chance that we can offer some sort of replacement or compensation. If you haven’t already, please make sure to register your griddle to activate your warranty, as we can’t send anything out until ...
My griddle top is peeling
Sometimes the seasoning on your griddle top can peel a little. This is usually caused by the seasoning drying up and peeling off, or by using too much water when cleaning your griddle. To be able to fix this, you simply need to scrape off the old ...
Can I cut directly on the griddle top?
Any of our propane griddle models with rolled steel tops can be directly cut on. Doing so will not damage the griddle top. However, if you have an E-Series griddle top, you should not cut directly on the griddle top or use any metal utensils on the ...