How long does shipping take
Everything shipped from our website is sent standard ground shipping from our warehouse in Utah. Most orders will ship within 24-48 hours from the time of purchase. When an order arrives depends on which area it is shipping to.
In most cases, orders placed on our website will arrive in 7-10 business days, but this can be longer around major holidays.
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How long does it take to cook a pizza?
We have found a pizza cooks in just under three minutes. This depends on the type of pizza you’re cooking. i.e. A thin crust pizza will require less time than a deep-dish pizza.
My griddle was damaged in shipping.
If your griddle was somehow damaged during shipment, there's a chance that we can offer some sort of replacement or compensation. If you haven’t already, please make sure to register your griddle to activate your warranty. Once your product is ...
Do you ship to Canada?
Our website, www.blackstoneproducts.com, only ships inside the contiguous United States. However, our products are available for sale in Canada. You can purchase from www.blackstonegriddles.ca, or in store at one of our Canadian retailers. Please ...
What do I do in between cooks on my griddle?
Before you cook on your griddle, wipe a very thin layer of any cooking oil on it. After you’re done cooking and you’ve scraped and cleaned your griddle, add a very thin layer of Blackstone’s Seasoning & Conditioner or cooking oil to your griddle and ...
Why do I need to season my griddle?
Just like a cast iron skillet, with some care and maintenance your griddle top will last you a very long time. The first major step is seasoning. A proper seasoning will not only provide your griddle top with a natural stick resistant surface, but it ...