However, our products are available for sale in Canada. You can purchase from www.blackstonegriddles.ca, or in store at one of our Canadian retailers. Please see here for a list of our Canadian retailers.
Everything shipped from our website is sent standard ground shipping from our warehouse in Utah. Most orders will ship within 24-48 hours from the time of purchase. When an order arrives depends on which area it is shipping to. In most cases, orders ...
If your griddle was somehow damaged during shipment, there's a chance that we can offer some sort of replacement or compensation. If you haven’t already, please make sure to register your griddle to activate your warranty. Once your product is ...
We are continually working to improve the grease management. A couple of tricks that we have found to be helpful are putting washers under the left peg legs to slight lift the griddle top toward the grease catch side. We also have taken a paperclip ...
If you believe you are missing parts of your oven, please go back and check the packaging materials to ensure they were not accidentally discarded. Our packaging design can make it a little easy to miss both the rotating tray and the pizza peel. They ...
Some of our griddles are too heavy to ship, or are only available through exclusive deals with our retailers. All Adventure Ready, Pro Series, e-Series, and Griddle + (which includes the AirFryer and RangeTop Combo units) are available through ...