My pizza oven is missing the rotating tray/peel
If you believe you are missing parts of your oven, please go back and check the packaging materials to ensure they were not accidentally discarded. Our packaging design can make it a little easy to miss both the rotating tray and the pizza peel. They were positioned on the outsides of the main Styrofoam supports, so a couple of customers have thrown them away not realizing that they were inside the packaging. Please see the pictures below.
If you are unable to locate the missing items, please reach out to our customer support team by submitting a ticket here
To send out any replacement parts, we will need to have a registration for your oven on file to provide important unit and shipping information. You can register your oven on our website here
Getting Started Guide (rotating bottom stone ovens)
Congratulations on your new pizza oven! Below are some tips on getting started cooking with your new Pizza Oven. Our team has been working on creating some helpful videos to get you started cooking. Here's a link to the playlist, which can be very ...
My Pizza Oven Motor Isn't Turning
There is some troubleshooting you can try to make sure your oven motor is functional and installed correctly. First, please make sure that the white switch wire towards the front of your oven is plugged into the "switch" port on your motor. (Note: ...
How much variance can the rotating tray have as it goes around in a circle?
¼ to ½ of an inch variance in the rotating tray is fine. If over that you may need a new replacement rotating tray.
My griddle is missing parts.
If you received your griddle and it appears to be missing parts, our Customer Support team can assist in getting the parts replaced. We will need to know which specific parts are missing and your model number to get replacement parts on order. If you ...
What is the best way to keep my pizza from sticking to the peel?
We recommend dusting the bottom of the dough lightly, as well as the pizza peel, with your choice of flour, semolina, or cornmeal. This allows the pizza to freely slide around on the pizza peel and not stick.