My pizza oven is missing the rotating tray/peel
If you believe you are missing parts of your oven, please go back and check the packaging materials to ensure they were not accidentally discarded. Our packaging design can make it a little easy to miss both the rotating tray and the pizza peel. They were positioned on the outsides of the main Styrofoam supports, so a couple of customers have thrown them away not realizing that they were inside the packaging. Please see the pictures below.
If you are unable to locate the missing items, please reach out to our customer support team by submitting a ticket here.
To send out any replacement parts, we will need to have a registration for your oven on file to provide important unit and shipping information. You can register your oven on our website here.