What is the silver spring loaded piece on the side leg of the griddle base?
That is the leg lock for when the legs of the griddle are folded. This locking mechanism keeps the legs locked in place during transport of the unit.
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My griddle base is damaged
If you're seeing some griddle base damage, there's a chance that we can offer some sort of replacement or compensation. If you haven’t already, please make sure to register your griddle to activate your warranty, as we can’t send anything out until ...
My griddle won't light
If your griddle won't light there are some steps, based on the type of ignition system, to troubleshoot this. Griddles with battery-powered igniter boxes Sometimes igniter parts can shift during shipping. In most cases, functioning parts will stop ...
My griddle top is peeling
Sometimes the seasoning on your griddle top can peel a little. This is usually caused by the seasoning drying up and peeling off, or by using too much water when cleaning your griddle. To be able to fix this, you simply need to scrape off the old ...
Do the griddle stations fold for easier transporting?
The majority of them do. A few do not. The standard 36/28-inch griddles do. Remove the griddle top and gently lay the griddle base on its back. Remove the bottom tray with the Thumbscrews and then fold the left leg first and then the right leg, ...
Can I convert my griddle to Natural Gas?
We do offer a natural gas conversion kit for most of our 28”, 36”, and tailgater units. This excludes the units listed in the chart below, propane-powered air fryers*, and the Omnivore griddle series. Culinary and Culinary Pro series griddles** are ...