Orders & Purchase Inquiries
How can I become a Blackstone dealer?
Thank you for your interest in our products! We recently added a New Retailer Application Form to our website. This provides us with the information we need to get an account set up for you. You can find the form ...
How long does shipping take
Everything shipped from our website is sent standard ground shipping from our warehouse in Utah. Most orders will ship within 24-48 hours from the time of purchase. When an order arrives depends on which area it is shipping to. In most cases, orders ...
The "Notify Me When Available" Button Isn't Working
I'm sorry to hear about that problem! The back in stock notifications on our website are set up to function as a web extension. When you press on the "Notify when available" button, you should see a pop-up in the middle of your screen asking if you'd ...
My griddle came with expired coupon codes. Can I get replacements?
Some of our griddles come with promotional coupon codes inserted by third-parties. Every now and then, the coupon will be expired before the griddle is purchased. Unfortunately, because those codes were supplied and inserted by a third-party company, ...
Can I purchase a hood for my 28” or 36” griddle?
Unfortunately, we don't offer hoods for any previous griddle models at this time. Any large griddle that comes with a hood is specifically designed to be able to support it with a heavier base and griddle top that locks into the cooking station. ...
Where can I buy…
Some of our griddles are too heavy to ship, or are only available through exclusive deals with our retailers. All Adventure Ready, Pro Series, e-Series, and Griddle + (which includes the AirFryer and RangeTop Combo units) are available through ...
Does Blackstone do charitable griddle donations?
Yes, we do take requests for griddle donations. The donations arm of Blackstone Products is focusing on our theme of Griddle More, Feed More. Our initiative is to help organizations that feed the homeless by providing portable, efficient griddles so ...
Do you offer any discount codes?
Thank you for your interest in our products! Unfortunately, we do not offer any military or similar discounts at this time. However, many of our retailers do offer discount programs and promotional sales. Our website still offers great deals, ...
Can I purchase grease cup liners for my 22" Griddle?
There are two different dimensions of 22” rear grease cups that have been on the market. The first 22” griddles we released were the first griddles we ever produced to have a rear grease management system. Because it was new technology, it had its ...
I need to change my order!
To protect our customers and prevent fraud, we are unable to modify orders once they are placed. If there is a mistake with an order, we recommend that you try to cancel it and reorder. To learn more about this policy, please see our cancellation ...
I need to cancel my order!
Everyone in our warehouse works hard to ensure your order is shipped quickly—orders are submitted for processing as soon as you confirm them. Due to how fast we send out orders, it can be difficult to catch them before they leave our warehouse, and ...
Fraudulent Websites
Recently, multiple scam websites have been created to fraudulently impersonate Blackstone Products. They offer our products at steep discount rates, accept payment, but never deliver the purchased items. The only websites we hold are ...
Do you sell Blackstone branded t-shirts or stickers?
Thank you for your interest in our products! We do have some exclusive Blackstone shirt and sticker designs available through GiddleNation.com. You can visit our storefront at https://www.griddlenation.com If you select any shirt or hoodie design, ...
I can't find your products in stock
Thank you for your interest in purchasing a Blackstone griddle or accessory! Our products have been really popular this year, and with disruptions ian our supply chain everywhere from materials to shipping, it's been really difficult to replenish our ...
I'd like to purchase a replacement part
Thank you for your interest in making a purchase! Not all of our replacement parts are available for purchase directly off our website. Because Blackstone Products offers a large variety of griddles, each with different replacement parts, we don't ...
Can I purchase hinges for my hard cover?
Our hard covers are designed to only be a cover to protect the griddle while not in use; it isn't designed to raise and lower from the griddle top with hinges. While you are cooking, you can use the brackets on the inside of your hard cover to hang ...
Do you have an adapter so I can connect my griddle to an RV or Camper's Quick Connect?
Our engineers recently released a quick connect adapter for RVs. Here's a link to that product: https://blackstoneproducts.com/products/rv-quick-connect?_pos=1&_sid=73ff71d6b&_ss=r It is important to note that this product is only designed to be used ...
Do you ship to Canada?
Our website, www.blackstoneproducts.com, only ships inside the contiguous United States. However, our products are available for sale in Canada. You can purchase from www.blackstonegriddles.ca, or in store at one of our Canadian retailers. Please ...