My Pizza Oven Motor Isn't Turning

My Pizza Oven Motor Isn't Turning

There is some troubleshooting you can try to make sure your oven motor is functional and installed correctly.

First, please make sure that the white switch wire towards the front of your oven is plugged into the "switch" port on your motor. (Note: this step was missed in our first manual print, but you can view it in our assembly video here. They plug the motor in at the 6-minute mark.) You can either run the motor on two D-sized batteries* or through AC by plugging the motor adapter into the "power" port on the motor. It can be helpful to try both if you have batteries available.

Next, please make sure everything is aligned correctly because it can be a bit tricky to get everything lined up. Please double-check that the drive shaft on your rotating tray assembly is inserted into the keyhole on the motor. If the drive shaft isn't fully seated, it won't be able to turn your tray.

If you try both and your motor still isn't turning your rotating tray, please remove the four screws holding the motor to the bottom of the oven body and turn on your motor with it uninstalled but with the power source and switch still plugged in. If it begins turning, please check the alignment of your rotating shaft and bearing bracket. If your motor doesn't turn while uninstalled, we may need to get you a replacement.

If you need additional assistance or replacement parts, please reach out to our customer support team here

To send out any replacement parts, we will need to have a registration for your oven on file to provide important unit and shipping information. You can register your oven on our website here

*Our motors are designed to function on D-sized batteries instead of the AC adapter. However, the motor will default to running on AC if anything is plugged into the power port on your motor. Completely unplug the AC adapter before attempting to use your motor with batteries.
    • Related Articles

    • Getting Started Guide (rotating bottom stone ovens)

      Congratulations on your new pizza oven! Below are some tips on getting started cooking with your new Pizza Oven. Our team has been working on creating some helpful videos to get you started cooking. Here's a link to the playlist, which can be very ...
    • My Pizza Oven Burner Won't Stay Lit

      Our pizza oven ignition system is equipped with a safety system that prevents propane build-up in the oven cavity. To ensure propane isn't allowed to flow through an unlit burner, your burner has a thermocouple installed inside of it to monitor the ...
    • I need a replacement motor for my patio oven.

      Because the Blackstone model 1575 Patio Oven has been discontinued for years, we are no longer ordering replacement parts for it. At this time, we are out of stock on that replacement part, and will not be putting in a new order for more. However, we ...
    • My pizza oven is missing the rotating tray/peel

      If you believe you are missing parts of your oven, please go back and check the packaging materials to ensure they were not accidentally discarded. Our packaging design can make it a little easy to miss both the rotating tray and the pizza peel. They ...
    • Why is the pizza not cooked all the way through before the crust begins to burn?

      We recommend you preheat your Blackstone Patio Oven with the motor on turning the tray for approximately 10 minutes prior to cooking your pizzas. This heats the stone all the way through as well as gives the upper stone time to heat through as well. ...