My New Pizza Oven is Missing the Socket Screws
We apologize for any problems you've experienced with the assembly process. To make our parts more universal and create a better assembly process, our designers made a last-minute change to the assembly hardware to use a Phillips head instead of a socket screw. Unfortunately, the first printing of the manual didn't get updated. The current one on our website has been corrected. You can view our new manual here. There are not going to be socket screws. Instead, you use the normal Phillips head m6x10 or M6x12 screws, depending on the version you purchased.
My pizza oven is missing the rotating tray/peel
If you believe you are missing parts of your oven, please go back and check the packaging materials to ensure they were not accidentally discarded. Our packaging design can make it a little easy to miss both the rotating tray and the pizza peel. They ...
My Pizza Oven Motor Isn't Turning
There is some troubleshooting you can try to make sure your oven motor is functional and installed correctly. First, please make sure that the white switch wire towards the front of your oven is plugged into the "switch" port on your motor. (Note: ...
My griddle is missing parts.
If you received your griddle and it appears to be missing parts, our Customer Support team can assist in getting the parts replaced. We will need to know which specific parts are missing and your model number to get replacement parts on order. If you ...
Getting Started Guide (rotating bottom stone ovens)
Congratulations on your new pizza oven! Below are some tips on getting started cooking with your new Pizza Oven. Our team has been working on creating some helpful videos to get you started cooking. Here's a link to the playlist, which can be very ...
My Pizza Oven Burner Won't Stay Lit
Our pizza oven ignition system is equipped with a safety system that prevents propane build-up in the oven cavity. To ensure propane isn't allowed to flow through an unlit burner, your burner has a thermocouple installed inside of it to monitor the ...