How much variance can the rotating tray have as it goes around in a circle?
¼ to ½ of an inch variance in the rotating tray is fine. If over that you may need a new replacement rotating tray.
My pizza oven is missing the rotating tray/peel
If you believe you are missing parts of your oven, please go back and check the packaging materials to ensure they were not accidentally discarded. Our packaging design can make it a little easy to miss both the rotating tray and the pizza peel. They ...
Getting Started Guide (rotating bottom stone ovens)
Congratulations on your new pizza oven! Below are some tips on getting started cooking with your new Pizza Oven. Our team has been working on creating some helpful videos to get you started cooking. Here's a link to the playlist, which can be very ...
My griddle top is peeling
Sometimes the seasoning on your griddle top can peel a little. This is usually caused by the seasoning drying up and peeling off, or by using too much water when cleaning your griddle. To be able to fix this, you simply need to scrape off the old ...
What can I do if my stone is black and I want it clean again?
The black is not harmful to you it is simply stone seasoning over time. However, you may carefully flip the stone over before use the other side that is clean. You may also turn the oven on with the motor rotating the tray at a higher temperature to ...
My Pizza Oven Motor Isn't Turning
There is some troubleshooting you can try to make sure your oven motor is functional and installed correctly. First, please make sure that the white switch wire towards the front of your oven is plugged into the "switch" port on your motor. (Note: ...